How we handle your inspection request

How your request is routed today

Every inspection request submitted through this site is currently sold to a lead partner who routes it through their own storm-restoration contractor network (described as Path 2 below). We do not yet have contractors we work with directly, so the direct-network path described below (Path 1) is our policy for when we begin onboarding storm-restoration contractors directly — not a description of contractors receiving leads today. We wrote this page so homeowners, contractors considering joining us, and investors can read the policy before we launch the direct path.

Path 1 — direct to a storm-restoration contractor in our network (policy for when we add direct contractors)

When we onboard storm-restoration contractors we work with directly, here is the screening policy we will apply at intake and re-run annually. These are the checks a direct-network contractor will pass before receiving a single homeowner lead from us:

• Active state contractor license. Looked up by license number on the state’s contractor licensing board — the same public tool you can use. The license must be active, in good standing, and cover residential roofing in the state where they’ll receive leads.
• Insurance claim / storm-restoration experience. Direct-network contractors must demonstrate experience working with homeowners on insurance claims — adjuster meetings, supplementing, and working within insurer scopes of loss — not just standard re-roofing work.
• General liability insurance. A current Certificate of Insurance with a minimum of $1,000,000 per-occurrence coverage. We call the issuing insurer to confirm the policy is in force — a certificate is only worth what its issuer confirms.
• Workers’ compensation coverage. A separate COI covering everyone the contractor puts on a roof. This is what prevents a worker’s injury on your property from landing on your homeowners policy.
• Business address you can drive to. No P.O. boxes, no UPS Store suite numbers as the sole address. A physical office, warehouse, or work yard.
• BBB standing and complaint history. The Better Business Bureau accredited-business rating, the number of complaints in the past three years, and how many are unresolved.
• State board complaint record. An active pattern of unresolved complaints or a recent license suspension is a disqualifier.
• Online review floor. A minimum of 20 verified reviews across Google Business and one other platform, with an aggregate rating above 4.0. We read the critical reviews — content matters more than the star count.

Path 2 — routed to a lead partner (today’s reality)

Right now, 100% of inspection requests are sold to lead partners who route the request through their own storm-restoration contractor networks. The contractor who reaches out to you is a member of the partner’s network, not ours. Those contractors are vetted by the partner, not independently by us. Reputable partners require state licensing and insurance from the contractors in their network — but we can’t confirm any individual contractor’s status ourselves, so you should always verify it before signing a contract.

The verification checklist below applies to every contractor who reaches out to you — today that’s always a partner-routed contractor, and once we add direct-network contractors it will still apply to them as well.

Verify the same things yourself

Every check below is something you can — and should — repeat when any contractor comes to your house, whether they reached you through us, through a partner, or through a yard sign. These are all public records.

• State license lookup: search “[your state] contractor license lookup” — every state has one, and most return results in under a minute.
• Insurance verification: ask for a current Certificate of Insurance naming you as certificate holder. Call the insurer listed at the top of the certificate to confirm the policy is active.
• BBB check: bbb.org, search by business name and city.
• State complaint history: your state’s contractor licensing board website, typically under “consumer resources” or “complaint history.”

What we do not do, on either path

• We don’t inspect past jobs. We don’t physically visit completed roofs, climb them, or audit installation quality. No national matching service can do that at scale — be skeptical of any that claims to.
• We don’t review contracts before you sign. Any contract you sign with a storm-restoration contractor is between the two of you. If you want an extra set of eyes, read our contract checklist before signing.
• We don’t supervise the work. Once a contractor contacts you, the project is between you and them. We’re not on site.
• We don’t mediate disputes. If a job goes sideways, that’s between you, the contractor, your state’s contractor licensing board, and potentially small claims court.
• Contractors aren’t our employees. Every contractor in both our direct network and any partner network is an independent business. They set their own prices, schedules, crew, and warranty terms.

If a contractor falls short

Email hello@roofingstormdamage.com with the contractor name, your ZIP, and what happened. Because every inspection request is currently partner-routed, we forward the complaint to the lead partner responsible for that route so they can apply their own remediation process and, where appropriate, drop the contractor from their network. Once we add direct-network contractors, we will investigate complaints against them ourselves and remove verified offenders from our network.